Active Information Collection
Active information collection points at this Site may include:
Email Reply Mechanisms
This Site may provide you with one or more e-mail reply mechanisms through which you may submit questions or comments to us. Information you provide in such e-mail is typically all optional. When you opt to e-mail us, we may use the information you provide to respond to your inquiry, and we reserve the right to retain whatever information you submit in your e-mail, including your name, e-mail address, and any comments or other information that you send. Remember that when you send information via e-mail, that information could be collected and used by others.
Question, Comment, and Feedback Forms
This Site may post a form for you to use in submitting to us questions, comments, and other feedback about us, our affiliates, this Site, our or our affiliates' products and services, and other topics. We use such feedback to improve this Site and our, or our affiliates', products and services, as well as for marketing and research purposes. Most information requested in such forms is optional for you to provide, but you will be required to provide at least some personally identifiable information, such as your name, address, e-mail address, and phone number. When you opt to communicate with us via these forms, we may use the information you provide to respond to your inquiry, and we reserve the right to retain whatever information you submit.
Surveys and Evaluations
The Site may ask you to complete optional surveys and evaluations about us, our affiliates, this Site, our or our affiliates' products and services, and other topics. These surveys and evaluations might request personally identifiable information, such as your name and e-mail address, so that we can follow up with you. Typically, we use such surveys and evaluations to better understand our customers and their preferences. When you opt to communicate with us via these surveys and evaluations, we may use the information you provide to respond to you, and we reserve the right to retain whatever information you submit.
Registration Forms / Sign In
Because access to portions of this Site is restricted to authorized users, you may be required to complete a registration form to obtain a username and password, and to "sign in" using the username and password once registered. This form may ask you for a variety of information that will help us to identify you and contact you, such as your name, business address, office e-mail address, office phone number, and your relationship to us. If you use the Site to place orders, we will also ask you for billing and shipping information. Registration information will be associated with and protected by your username and password. We save and use this information to provide you the goods and services you request and to customize the Site environment for you. We use your address and other contact information to send you information about the Site, administrative issues, and products that might interest you (unless you opt out—see "Ask Us" below). We also use this information to inform you of other goods and services that might interest you, unless you opt out of such activities when the information is collected or later. Again, see "Ask Us" below.
Purchasing / Order Processing Information
This Site may allow you to purchase products and services online. When this is the case, the Site gathers certain personally identifiable information (e.g., your name and address) and payment information (e.g., your credit card number or purchase order number) used to process your order. Specifically, we may: (i) use and disclose the information you provide as necessary to process and ship your order (e.g., by disclosing your name and address to our business partners and authorized Steelcase dealers, for placing and servicing your order); (ii) use the personally identifiable information you provide to notify you about the status of your order; (iii) retain this information to create an account for later use (so that you do not need to re-enter the information for each subsequent order); (iv) use your anonymous, statistical information with that of others to tell us about group purchasing and preferences; and (v) share this statistical information and your name and address (but not payment information) with our affiliates, business partners, and dealers. If you opt to allow us to save this information with your registration information, you will not need to reenter your billing and related information each time you place an order via the Site.
Passive Information Collection
You may use preference and option configurations in your browser to determine whether cookies will be accepted or rejected, or whether you will be notified when a cookie is set. Note that if you configure your browser to reject cookies, you will not be able to access some or all of this Site.
Other Uses and Disclosures of Information
As indicated above, we use information we collect from you via this Site for a variety of purposes. Unless otherwise provided above, we may also use personally identifiable information that you submit via this Site and your anonymous, statistical information in the following ways:
From time to time, our service providers may have access to information you submit via the Site to provide operational or other support services for the Site (e.g., Web hosting or database services). We have put in place agreements with such service providers to protect against unauthorized uses or disclosures of such information.
Although we take reasonable and current steps to protect personally identifiable information you provide via this Site from loss, misuse, or unauthorized alteration, no system is perfectly or 100% secure or error-free. Therefore, we do not, and cannot, guarantee the security or accuracy of the information we collect via this Site, and you acknowledge that you are assuming the risk in transmitting any information to us.
We use the SSL (Secure Socket Layer) industry standard for encrypting all ordering data, including credit card transactions. SSL provides one of the highest levels of security available today for web-based sales, using encryption technologies developed by Verisign, Inc., and RSA Data Security, Inc.
It is your responsibility to safeguard any usernames and passwords you use to access portions of this Site and to notify us if you ever suspect that these usernames or passwords have been compromised. We will never ask you for your username or password in an unsolicited phone call or e-mail. Remember to log out of your account and close your browser when you finish using the Site, to help prevent others from accessing your personal information. You acknowledge that you are solely responsible for any unauthorized use of this Site conducted via your username or password.
Ask Us - Disputes
You may delete or deactivate your account with us by notifying us firstname.lastname@example.org. Doing so will result in your inability to access certain portions of this Site.
Effective September 1, 2004
Copyright ©2004 Steelcase Inc. All rights